About Me
I am an AI-first IT professional with 17+ years of experience across operations, customer success, technical support, development, automation, digital marketing, training, and systems execution. I have worked across global markets including the UK, UAE, Australia, Malaysia, and North America.
My strength is adaptability. I can move across business operations, support systems, digital workflows, training environments, backend logic, and growth execution while still keeping a strong focus on measurable results. I position myself as a highly versatile builder who understands both the technical and business sides of modern IT.
Core Skills
- AI Tools: ChatGPT Pro, Claude, Midjourney
- Automation & Development: Google Apps Script, workflow automation, scripting, software development
- Programming: Python, JavaScript, Java, TypeScript, Swift, Kotlin, C#, Go, Ruby, SQL, Rust, AppScript, ASP.Net, C++, Mongo, R
- Customer Success & Support: Incident management, escalation handling, SLA management
- Operations & Leadership: Team leadership, project execution, cross-functional coordination
- Technical Support: Application support, remote support, knowledge base management
- Digital Marketing: Personal branding, campaign execution, lead generation, Google Ads, Facebook Ads, email marketing
- Technical Expertise: Backend systems, L2 database support, system architecture understanding
Tools & Technologies
- AI Platforms: ChatGPT Pro, Claude, Midjourney
- Automation: Google Apps Script, Zapier, workflow systems
- Project Management: Jira, Asana, Trello, Monday.com, Microsoft Project, Basecamp, Smartsheet, ClickUp
- Support & CRM: Intercom, Zendesk, HubSpot, CRM platforms, Slack
- Technical: Backend systems, QA tools, database support
- Marketing Tools: Google Analytics, Google Ads, Facebook Ads Manager, Hootsuite, Mailchimp, SEMrush, Buffer
- Creative Tools: Photoshop, Illustrator, Premiere Pro, After Effects
- Productivity: Google Workspace, dashboards, reporting systems
Featured Personal Projects
AI-Powered Feedback & Analytics System
Designed and implemented an automated feedback and analytics system using Google Apps Script and AI tools.
Impact: Reduced manual processing time by over 70% and improved decision-making speed.
View demoAutomation Workflow Systems
Built workflow automation systems for document generation, tracking dashboards, and operational processes.
Impact: Improved operational efficiency by over 60%.
View demoAI Content Systems
Built scalable AI-driven content systems for marketing, personal branding, and production workflows.
Impact: Reduced content production time by over 50%.
View demosTraining & Assessment Tools
Developed AI-assisted training and performance tracking systems to improve structured employee development.
Impact: Improved employee productivity by up to 90%.
View demoTraining Videos & Visual Content
A collection of training systems, platform walkthroughs, and automation guides designed to improve productivity, streamline workflows, and enable scalable operations.
1Password – Secure Credential Management
1Password is a secure password management tool used to store, organise, and protect sensitive credentials. This training covers how teams can manage access securely while improving operational efficiency.
Google Apps Script – Automation & System Logic
Google Apps Script enables automation across Google Workspace. This walkthrough demonstrates how to build scripts that automate workflows, generate documents, and reduce manual work.
Asana – Project & Task Management
Asana is a project management platform used to track tasks, workflows, and team collaboration. This training focuses on structuring projects and improving visibility across teams.
ClickUp – Workflow & Productivity System
ClickUp is an all-in-one productivity platform that combines tasks, docs, and automation. This session demonstrates how to build structured workflows and improve execution efficiency.
IFTTT – Simple Automation Integration
IFTTT (If This Then That) enables simple automation between apps and services. This guide shows how to create triggers and actions to automate repetitive tasks.
LastPass – Password & Access Management
LastPass is a password management solution designed for secure credential storage and sharing. This training explains how to manage access securely within teams and organisations.
Trello – Visual Task Management
Trello uses a board-based system to manage tasks and workflows visually. This session demonstrates how to organise work and track progress using cards and lists.
Zapier – Advanced Workflow Automation
Zapier connects different applications to automate workflows without coding. This walkthrough shows how to build multi-step automations to streamline business processes.
Professional Experience
Co-Founder – Elevate Growth
- Built and scaled a digital marketing company focused on personal branding and growth.
- Developed AI-powered content and automation systems improving delivery efficiency.
- Implemented structured workflows for client onboarding, execution, and reporting.
- Led end-to-end operations including strategy, execution, and performance tracking.
Product Support Specialist & QA Engineer – HeyMilo.AI
- Maintained under 1-minute response and under 5-minute resolution time.
- Improved team performance by 80%+ through structured processes and coaching.
- Led QA processes that reduced release issues and improved platform stability.
Senior Tech Lead – ArcheloLAB
- Delivered a full MVP within 5 months, including backend architecture.
- Built scalable backend systems and ensured seamless integrations.
- Delivered client-facing solutions with a 100% satisfaction rate.
Trainer & Executive Assistant – Oceans XYZ
- Improved team productivity by 80–90% through structured training systems.
- Developed automation tools and assessment systems for continuous improvement.
Software Consultant & Head Trainer – Synthros Ltd.
- Handled 2500+ tickets with a 98% SLA success rate across global clients.
- Achieved 92% first-time deployment success in L2 environments.
- Delivered training programmes that generated additional revenue streams.
Software Support Engineer – Programus Lanka
- Maintained 100% SLA performance across support operations.
- Resolved over 800 escalated issues efficiently.
Consulting & Operations – Freelance
- Managed operations, stakeholder coordination, and administrative systems.
- Increased revenue by approximately 40% annually through digital marketing strategies.
- Maintained 95%+ invoice settlement and 100% tax compliance.
Global Data Management
- Progressed from Data Entry Operator to COO-level leadership.
- Managed 350+ staff across 50+ teams and executed 38+ projects.
- Maintained 96.7% client satisfaction and 98.5% operational accuracy.